AppScan
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Troubleshooting

Credits went somewhere I did not expect

How to see exactly what spent what, and what can and cannot spend on its own.

The billing screen shows the ledger behind the balance: every reservation, every settlement and every refund, with what caused it. Two rules make this easy to reason about.

  • Continuous monitoring - pushes, pull requests, advisories - never spends credits.
  • Every AI task and every manual full scan was started by a person, and the ledger says which one.

Questions

Can a scan spend credits without me?

A manual live-site scan is started by a person and is free on paid plans (the Free plan includes five a month at one credit each). Automatic scans that follow pushes and pull requests are included in the plan and cost nothing.

Why did one finding cost more than another to explain?

Severity-aware tasks route a critical finding to a better model. The cost per task type is fixed, but a critical finding can also trigger an escalation, which is its own task.

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