Refund policy

If the service did not do what we said it would, we refund you. If you were charged by mistake, we refund you. Beyond that, you can cancel at any time and you will not be charged again, and we would rather you did that than pay for something you have stopped using.

You do not have to buy anything to find out whether the service works for you. Public URL scanning is free and needs no card, and every paid plan has a 14-day trial that also needs no card and charges nothing when it ends.

We mention this first because most refund requests are really "this was not what I expected", and the trial answers that before any money moves.

Within 14 days of your first payment, we will refund it in full on request, for any reason. Your account returns to the free plan.

A renewal you did not intend: if you contact us within 14 days of a renewal charge and have not used the plan’s paid features in that period, we will refund it.

Cancelling mid-period does not produce an automatic refund. You keep full access until the end of the period you paid for, and you are not charged again. If you would rather have the unused part back than keep the access, ask us.

If the service was broken - a sustained outage, or a defect that stopped you using what you paid for - tell us and we will refund the affected period whether or not the windows above have passed.

Purchased credits are refundable in full within 14 days to the extent they are unused. Credits already spent on analysis are not refundable, because the work was done and it cost us real money to do.

If we refund a credit purchase, the unspent credits from it are removed from your balance. Credits you had already spent stay spent - we do not claw a balance negative for work that really happened.

We will not refund a subscription period that has been substantially used, a repeated request from an account that appears to be cycling refunds, or an account suspended for breaching the Terms of service - in particular, for scanning systems it does not own.

A scan that reports nothing is not grounds for a refund. Finding nothing is a legitimate result and the work was still performed.

Email support@appscan.sh from the address on the account, with the invoice number or the date and amount of the charge. You do not need to give a reason, though it helps us fix things.

We answer within two business days.

Refunds go to the original payment method. We cannot send one anywhere else.

Where the purchase was made through our reseller Paddle.com Market Ltd, the refund is issued by Paddle.com Market Ltd. We request it and they process it, which can add a short delay and means the credit appears from the same name as the original charge.

Once issued, the money typically reaches a card within 5 to 10 business days, depending on the bank.

This policy is in addition to any rights you have by law, including any statutory right of withdrawal for consumers in your jurisdiction. It does not limit them.